Business Problems, Worked Through

What is actually
wrong with the business?

Most owners do not go looking for a strategy engagement. They go looking for why margins are thinning, why sales stopped, or why a competitor is suddenly winning. Start with the symptom.

The most common

These account for the majority of what we are asked.

Sales Have Stopped Growing new customers per month · revenue per customer Margins Are Shrinking gross margin by product · cost to serve by customer Busy But Not Profitable contribution by job or account · utilisation A Competitor Is Taking Our Customers win rate by segment · loss reasons We Keep Losing Customers churn by cohort · revenue retention Should We Raise Our Prices? realised vs list price · win rate by price band Where Should We Invest Next? return by line · growth vs share We Do Not Know Which Products Make Money contribution by line · shared cost allocation Our Marketing Spend Is Not Working CAC by channel · payback period We Need a Business Plan for the Bank debt service coverage · projection defensibility Growing But Losing Money contribution margin · CAC payback How Do We Get More Customers? CAC by channel · conversion by stage Costs Are Rising Faster Than Prices input cost pass-through · price realisation We Keep Discounting to Win Deals discount distribution · win rate by discount band What Should We Do Next Quarter? return per initiative · capacity required Cash Is Tight But Sales Are Fine cash conversion cycle · debtor days We Do Not Know Who Our Best Customers Are contribution by segment · retention by segment

Also frequent

Should We Enter a New Market? right to win · cost to enter Too Dependent on One Customer revenue concentration · contribution concentration The Team Is Not Executing the Plan decision latency · ownership clarity AI Is Changing Our Industry exposure by revenue line · pricing power What Is My Business Actually Worth? normalised earnings · revenue quality Should We Buy a Competitor? synergy realism · integration cost Our Sales Cycle Is Too Long stage duration · stall points We Have Too Many Products contribution by SKU · complexity cost Should We Hire or Outsource? fully loaded cost · utilisation We Cannot Tell If the Strategy Is Working leading indicators · decision latency The Business Depends Too Much on the Owner decisions requiring the owner · revenue tied to owner relationships

Capacity, capital, and sequence

High-frequency operator doors that were missing from the original 28. Parents only until a run excerpt exists — no industry fan-out, and not mixed into /answers.

Operations Cannot Keep Up With Sales on-time in-full · lead time vs quote We Cannot Prove ROI So Deals Stall time-to-value · value pillars in the QBR We Do Not Know What to Build Next jobs customers hire others for · contribution of the last three launches The Leadership Team Is Split decision latency on contested calls · options compared on one basis CAC Payback Is Longer Than We Can Finance CAC by channel · contribution payback months Our List Price Is Decoration realised vs list · discount waterfall ROIC Is Below Our Cost of Capital ROIC vs WACC · spread by line We Need a Turnaround Sequence cash weeks of runway · causes that reinforce each other Should We Sell the Company owner earnings quality · dependency on the seller

New ventures

Startup Genius and investor-plan questions live in their own cluster so they are not dumped onto the operator index unfiltered.

Startup and capital doors Idea, fit, investor pack

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